Taking you to the next level

We offer a variety of tailored classes to assist organizations with providing educational services.

Upcoming Classes

ServiceNow System Administration Class


Configure and Manage a ServiceNow Instance

Certification: Yes, Certified System Administrator exam offered through Service Now
Duration: Three days
Dates Available: December 6–8, 2017
Cost: $1,995.00 per person
Location: CareWorks Tech, 5555 Glendon Court, Dublin, Ohio 43016


This course is designed for system administrators who are new to the ServiceNow ecosystem. During this 3‑day interactive training course attendees will implement various system administration functions in their own instance, learning to perform fundamental administration and configuration tasks.

Specifically, attendees will learn to:

  • Perform core configuration tasks
  • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Add users, groups and roles
  • Manage data with tables, the configuration management database (CMDB), import sets and update sets
  • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
  • Create workflow activities and approvals
  • Configure alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Create baseline performance metrics
  • Run reports, configure service level agreements (SLAs) and perform instance branding and customization
  • Integrate social IT elements and learn best practices

Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands‑on practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, real‑world example.

Who Should Attend

This course is designed for new ServiceNow System Administrators – 0‑3 months into a new deployment.


The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.


Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam.

Class Schedule

The class runs over three days, from 8:30 a.m. – 5 p.m., and includes a one hour lunch break.

How to Attend

To register for class, please download and fill out the the course agreement using the registration button below, sign it, scan and email back to

Cancellation Policy

Please notify at least 10 business days prior to the event.

Need More Information or Have Questions?

Please contact us at


CareWorks Tech
5555 Glendon Court
Dublin, OH 43016


December 6–8, 2017


As a recent college grad, we know the importance of gaining experience to get a leg up in the workforce. Our apprentice program gives recent college graduates with IT related degrees a chance to join our team and develop skills that make them great associates.

Are you passionate about front-end development? Are you ready for a career using the latest front-end stack technologies such as Angular, Bootstrap, Gulp, Webpack, and more? Our program is designed to teach developers to be well rounded JavaScript developers with an emphasis on Angular.

We are looking for individuals who are:

  • Experienced building web applications with JavaScript, CSS and HTML
  • Self-starters, self-motivated
  • Strong desire to learn
  • Team players

There are many skills and technologies that are needed, but the main emphasis will be on core and foundational knowledge. A strong foundation will help understand how frameworks like Angular work and how to use those frameworks to build responsive, rich web applications. Key elements of the program are:

  • Strong JavaScript foundation
  • Understanding of the core fundamentals of Angular
  • Hands on practice in a collaborate environment
  • Working in a team environment

This program is performed over an eight week period and prepares you to become a JavaScript developer with an emphasis on Angular development. View openings for this program.