Training

Taking you to the next level

We offer a variety of tailored classes to assist organizations with providing educational services.

Upcoming Classes

Scripting in ServiceNow Class

Overview

Extend ServiceNow with Scripting

Certification: No
Duration: Three days
Dates Available: February 14–16, 2017; June 6–8 2017
Cost: $1,995.00 per person
Location: CareWorks Tech, 5555 Glendon Court, Dublin, Ohio 43016

Summary

Attend Scripting in ServiceNow Training to learn how to use the ServiceNow JavaScript API, take advantage of the extensibility of ServiceNow, and add new functionality or modify the baseline behavior of an instance. This class begins with client‑side scripting and transitions to server‑side scripting. Attendees write, test and debug scripts using real‑world, relevant lab exercises. The class features lecture and discussion as well as extensive hands‑on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.

During this interactive training course, attendees perform scripting functions in their own instance. This provides an opportunity to practice and become comfortable with both client‑side and server‑side scripting.

The course content and lab work help attendees learn to:

  • Determine when it is appropriate to script
  • Configure a ServiceNow instance for scripting
  • Script client‑side:
  • Client Scripts
  • UI Policies
  • Script server‑side
  • Business Rules
  • GlideSystem
  • GlideRecord
  • Scheduled Jobs
  • Event Management
  • Workflow Scripts
  • Script Includes
  • Develop scripting best practices

Who Should Attend

Experienced ServiceNow System Administrators, with a minimum of three to six months experience with the ServiceNow Service Automation Platform, who wish to extend the functionality of their instance.

Prerequisites

Class Schedule

The class runs over three days, from 8:30 a.m. – 5 p.m., and includes a one hour lunch break.

How to Attend

To register for class, please download and fill out the the course agreement using the registration button below, sign it, scan and email back to training@careworkstech.com.

Cancellation Policy

Please notify training@careworkstech.com at least 10 business days prior to the event.

Need More Information or Have Questions?

Please contact us at training@careworkstech.com.

Location:

CareWorks Tech
5555 Glendon Court
Dublin, OH 43016

Date:

February 14–16, 2017; June 6–8, 2017

ServiceNow System Administration Class

Overview

Configure and Manage a ServiceNow Instance

Certification: Yes, Certified System Administrator exam offered through Service Now
Duration: Three days
Dates Available: March 14–16, 2017; April 25–27, 2017; June 20–22,  2017
Cost: $1,995.00 per person
Location: CareWorks Tech, 5555 Glendon Court, Dublin, Ohio 43016

Summary

This course is designed for system administrators who are new to the ServiceNow ecosystem. During this 3‑day interactive training course attendees will implement various system administration functions in their own instance, learning to perform fundamental administration and configuration tasks. Specifically, attendees will learn to:

  • Perform core configuration tasks
  • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Add users, groups and roles
  • Manage data with tables, the configuration management database (CMDB), import sets and update sets
  • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
  • Create workflow activities and approvals
  • Configure alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Create baseline performance metrics
  • Run reports, configure service level agreements (SLAs) and perform instance branding and customization
  • Integrate social IT elements and learn best practices

Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands‑on practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, real‑world example.

Who Should Attend

This course is designed for new ServiceNow System Administrators – 0‑3 months into a new deployment.

Prerequisites

The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.

Certification

Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam.

Class Schedule

The class runs over three days, from 8:30 a.m. – 5 p.m., and includes a one hour lunch break.

How to Attend

To register for class, please download and fill out the the course agreement using the registration button below, sign it, scan and email back to training@careworkstech.com.

Cancellation Policy

Please notify training@careworkstech.com at least 10 business days prior to the event.

Need More Information or Have Questions?

Please contact us at training@careworkstech.com.

Location:

CareWorks Tech
5555 Glendon Court
Dublin, OH 43016

Date:

March 14–16, 2017; April 25–27, 2017; June 20–22, 2017

ServiceNow Advanced System Administration Class

Overview

Implement Workflows and System Enhancements to Automate Processes

Certification: No
Duration: Two days
Dates Available: Apr 5–6, 2017
Cost: $1,595.00 per person
Location: CareWorks Tech, 5555 Glendon Court, Dublin, Ohio 43016

Summary

The course teaches attendees about administering a ServiceNow system, fine‑tuning features based on organizational needs, and how to improve the user experience. This two‑day course provides hands‑on practice for implementing new workflows, creating Access Controls, and changing system settings.

Best practices around a core set of ServiceNow applications are detailed and applied to course work. Attendees implement workflows and system enhancements to a ServiceNow system that has been in production for approximately six to 12 months.

A combination of course content and lab work helps attendees learn to:

  • Capture class work in Update Sets to understand their purpose and movement
  • Learn how access to data is controlled within the framework of ServiceNow Contextual Security
  • Define Reference Qualifiers that direct the right data to the right users at the right time
  • Implement a Web Services API REST integration and learn about the possible data paths into ServiceNow
  • Coordinate service catalog elements, including user criteria, cart controls, and variables
  • Create a Record Producer
  • Implement new workflows that use a variety of activities to understand how records are generated from workflows
  • Define and use a database view as a report source, consider performance Best Practices, and try security controls that apply to reporting
  • Set system controls that direct the right data to the right users at the right time

Who Should Attend

This course is designed for ServiceNow administrators who maintain ServiceNow systems – in production for approximately six to 12 months – and who have successfully passed the System Administration certification.

Prerequisites

  • Certified System Administrator
  • Successful completion of CodeAcademy’s JavaScript course is recommended https://www.codecademy.com/
  • Scripting in ServiceNow is highly recommended

Class Schedule

The class runs over three days, from 8:30 a.m. – 5 p.m., and includes a one hour lunch break.

How to Attend

To register for class, please download and fill out the the course agreement using the registration button below, sign it, scan and email back to training@careworkstech.com.

Cancellation Policy

Please notify training@careworkstech.com at least 10 business days prior to the event.

Need More Information or Have Questions?

Please contact us at training@careworkstech.com.

Location:

CareWorks Tech
5555 Glendon Court
Dublin, OH 43016

Date:

April 5–6, 2017

Agile Certified Practitioner (ACP) Prep Courses

Agile Certified Practitioner (ACP) Prep Courses
Are you looking to prepare for the ACP exam and to increase your odds of passing the exam on your first try?

Our Agile Certified Practitioner (ACP) prep courses will prepare you for the exam and help you utilize your valuable study time efficiently and effectively.  This comprehensive course is instructed by ACP Recipients and highlights critical areas of study to provide insights into the exam.

What is the ACP?
If you are working in organizations using agile, the PMI-ACP can provide an opportunity to demonstrate your knowledge of agile practices. The PMI-ACP is not limited to project managers as individuals with experience working on agile project teams can apply and experience requirements to obtain the PMI-ACP do not reflect the need to manage projects.

Practitioners who are seeking to:
• Demonstrate to employers their level of professionalism in agile practices, tools and techniques
• Increase their professional versatility in agile techniques
• Hold a certification that is more credible than existing entry-level, training or exam-only based offerings PMI-ACP Eligibility Overview


PMI Agile Certification Eligibility Requirements:

General Project Experience
• 2,000 hours working on project teams
• These hours must be earned within the last 5 years
• Active PMP® or PgMP® will satisfy this requirement

Agile Project Experience
• 1500 hours working on agile project teams or with agile methodologies
• These hours are in addition to the 2,000 hours required in “general project experience”
• These hours must be earned within the last 3 years

Training in Agile Practices
• 21 contact hours
• Hours must be earned in agile practices

Examination
• Test knowledge of agile fundamentals


This is an overview of the requirements. For complete details regarding the PMI-ACP eligibility requirements, please view the PMI-ACP Handbook for further details.

Course Cost
• $1,500 per person

Location:

CareWorks Tech Dublin Office
5555 Glendon Ct.
Dublin, Ohio 43016

Date:

Please plan to attend all 3 sessions
Saturday, April 22nd
Saturday, April 29th
Saturday, May 6th

Certified Business Analyst Professional (CBAP®) Prep Courses

Certified Business Analyst Professional (CBAP®) Prep Courses
Are you looking to prepare for the CBAP® exam and to increase your odds of passing the exam on your first try?

Our Certified Business Analysis Professional (CBAP®) prep courses will prepare you for the exam and help you utilize your valuable study time efficiently and effectively.  This comprehensive course is instructed by CBAP® Recipients and highlights critical areas of study to provide insights into the exam.

What is the CBAP®?
The Certified Business Analysis Professional (CBAP®) designation is a professional certification for individuals with extensive business analysis experience. CBAP® recipients are experts in identifying the business needs of an organization in order to determine the best solutions. More and more companies are recognizing the CBAP® designation and the value and expertise these professionals bring to their organizations.

You will want to consider the many professional benefits of earning the CBAP® certification if you have an advanced level of knowledge and experience and are working in any of the following roles:

  • Business analysis
  • Systems analysis
  • Requirements analysis or management
  • Process improvement
  • Consulting

To earn the CBAP® certification, applicants must meet the following criteria:

  • Minimum 7500 hours of BA work experience aligned with A Guide to the Business Analysis Book of Knowledge® (BABOK® Guide) in the last 10 years
  • Minimum 900 hours in four of the six knowledge areas
  • Minimum 21 hours of Professional Development in the past four years
  • Two references from a career manager, client or Certified Business Analysis Professional (CBAP®) recipient
  • Signed Code of Conduct

To see if you qualify, please read the handbook for eligibility requirements.

Course Cost
• $1,500 per person

Location:

CareWorks Tech Dublin Office
5555 Glendon Ct.
Dublin, Ohio 43016

Date:

Please plan to attend all 4 sessions
Saturday, September 30th
Saturday, October 14th
Saturday, October 21st
Saturday, November 4th

Apprenticeship

As a recent college grad, we know the importance of gaining experience to get a leg up in the workforce. Our apprentice program gives recent college graduates with IT related degrees a chance to join our team and develop skills that make them great associates.

Are you passionate about front-end development? Are you ready for a career using the latest front-end stack technologies such as Angular, Bootstrap, Gulp, Webpack, and more? Our program is designed to teach developers to be well rounded JavaScript developers with an emphasis on Angular.

We are looking for individuals who are:

  • Experienced building web applications with JavaScript, CSS and HTML
  • Self-starters, self-motivated
  • Strong desire to learn
  • Team players

There are many skills and technologies that are needed, but the main emphasis will be on core and foundational knowledge. A strong foundation will help understand how frameworks like Angular work and how to use those frameworks to build responsive, rich web applications. Key elements of the program are:

  • Strong JavaScript foundation
  • Understanding of the core fundamentals of Angular
  • Hands on practice in a collaborate environment
  • Working in a team environment

This program is performed over an eight week period and prepares you to become a JavaScript developer with an emphasis on Angular development. View openings for this program.