Training

Taking you to the next level

We offer a variety of tailored classes to assist organizations with providing educational services.

Upcoming Classes

ServiceNow Fundamentals

Overview

Configure and Manage a ServiceNow Instance

Certification: Yes, Certified System Administrator exam offered through ServiceNow
Duration: Three days
Dates Available: July 24th – 26th
Cost: $1,995.00 per person
Location: CareWorks Tech, 5555 Glendon Court, Dublin, Ohio 43016

More details

Summary

This course is designed for anyone who will be expected to work within the ServiceNow platform and who are new to the ServiceNow ecosystem. During this 3-day interactive training course, participants will learn about many topics and interact with various applications, by navigating the platform and applying their newly acquired knowledge.

Specifically, attendees will learn to:

  • Perform core configuration tasks
  • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Add users, groups and roles
  • Manage data with tables, the configuration management database (CMDB), import sets and update sets
  • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
  • Create workflow activities and approvals
  • Configure alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Create baseline performance metrics
  • Run reports, configure service level agreements (SLAs) and perform instance branding and customization
  • Integrate social IT elements and learn best practices

The course weaves a scenario throughout to present real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands‑on practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, real‑world example.

Who Should Attend

This course is designed for individuals with 0‑3 months of ServiceNow platform experience.

Prerequisites

The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.

Certification

Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam.

Class Schedule

The class runs over three days, from 8:30 a.m. – 5 p.m., and includes a one hour lunch break.

Cancellation Policy

Please notify training@careworkstech.com at least 10 business days prior to the event.

Need More Information or Have Questions?

Please contact us at training@careworkstech.com.

Location:

CareWorks Tech
5555 Glendon Court
Dublin, OH 43016

Date:

July 24th - July 26th

Scripting in ServiceNow Fundamentals Class

Overview

Extend ServiceNow with Scripting

Certification: No
Duration: Three days
Dates Available: July 30th-August 1st
Cost: $1,995.00 per person
Location: CareWorks Tech, 5555 Glendon Court, Dublin, Ohio 43016

More details

Summary

Attend Scripting in ServiceNow Fundamentals Training to learn how to use the ServiceNow JavaScript API, take advantage of the extensibility of ServiceNow, and add new functionality or modify the baseline behavior of an instance. This class begins with client‑side scripting and transitions to server‑side scripting. Attendees write, test and debug scripts using real‑world, relevant lab exercises. The class features lecture and discussion as well as extensive hands‑on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.

During this interactive training course, attendees perform scripting functions in their own instance. This provides an opportunity to practice and become comfortable with both client‑side and server‑side scripting.

The course content and lab work help attendees learn to:

  • Determine when it is appropriate to script
  • Configure a ServiceNow instance for scripting
  • Script client‑side:
  • Client Scripts
  • UI Policies
  • Script server‑side
  • Business Rules
  • GlideSystem
  • GlideRecord
  • Scheduled Jobs
  • Event Management
  • Workflow Scripts
  • Script Includes
  • Develop scripting best practices

Who Should Attend

Experienced ServiceNow System Administrators, with a minimum of three to six months experience with the ServiceNow Service Automation Platform, who wish to extend the functionality of their instance.

Prerequisites

Class Schedule

The class runs over three days, from 8:30 a.m. – 5 p.m., and includes a one hour lunch break.

Cancellation Policy

Please notify training@careworkstech.com at least 7 business days prior to the event.

Need More Information or Have Questions?

Please contact us at training@careworkstech.com.

Location:

CareWorks Tech
5555 Glendon Court
Dublin, OH 43016

Date:

July 30th-August 1st

Apprenticeship

As a recent college grad, we know the importance of gaining experience to get a leg up in the workforce. Our apprentice program gives recent college graduates with IT related degrees a chance to join our team and develop skills that make them great associates.

Are you passionate about front-end development? Are you ready for a career using the latest front-end stack technologies such as Angular, Bootstrap, Gulp, Webpack, and more? Our program is designed to teach developers to be well rounded JavaScript developers with an emphasis on Angular.

We are looking for individuals who are:

  • Experienced building web applications with JavaScript, CSS and HTML
  • Self-starters, self-motivated
  • Strong desire to learn
  • Team players

There are many skills and technologies that are needed, but the main emphasis will be on core and foundational knowledge. A strong foundation will help understand how frameworks like Angular work and how to use those frameworks to build responsive, rich web applications. Key elements of the program are:

  • Strong JavaScript foundation
  • Understanding of the core fundamentals of Angular
  • Hands on practice in a collaborate environment
  • Working in a team environment

This program is performed over an eight week period and prepares you to become a JavaScript developer with an emphasis on Angular development. View openings for this program.