Training

Taking you to the next level

We offer a variety of tailored classes to assist organizations with providing educational services.

Upcoming Classes

ServiceNow Fundamentals

Overview

Configure and Manage a ServiceNow Instance

Certification: Yes, Certified System Administrator exam offered through ServiceNow
Duration: Three days
Dates Available: September 26th-28th, 2018 & October 31st-November 2nd, 2018
Cost: $1,995.00 per person
Location: CareWorks Tech, 5555 Glendon Court, Dublin, Ohio 43016

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Summary

This course is designed for anyone who will be expected to work within the ServiceNow platform and who are new to the ServiceNow ecosystem. During this 3-day interactive training course, participants will learn about many topics and interact with various applications, by navigating the platform and applying their newly acquired knowledge.

Specifically, attendees will learn to:

  • Perform core configuration tasks
  • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Add users, groups and roles
  • Manage data with tables, the configuration management database (CMDB), import sets and update sets
  • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
  • Create workflow activities and approvals
  • Configure alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Create baseline performance metrics
  • Run reports, configure service level agreements (SLAs) and perform instance branding and customization
  • Integrate social IT elements and learn best practices

The course weaves a scenario throughout to present real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands‑on practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, real‑world example.

Who Should Attend

This course is designed for individuals with 0‑3 months of ServiceNow platform experience.

Prerequisites

The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.

Certification

Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam.

Class Schedule

The class runs over three days, from 8:30 a.m. – 5 p.m., and includes a one hour lunch break.

Cancellation Policy

Please notify training@careworkstech.com at least 10 business days prior to the event.

Need More Information or Have Questions?

Please contact us at training@careworkstech.com.

Location:

CareWorks Tech
5555 Glendon Court
Dublin, OH 43016

Date:

September 26th-28th, 2018
October 31st-November 2nd, 2018

ServiceNow Service Portal Fundamentals Training

Overview

Create, configure and enhance a service portal.

Certification: No
Duration: Two Days
Dates Available: October 3rd-4th, 2018
Cost: $1,595.00 per person
Location: CareWorks Tech, 5555 Glendon Court, Dublin, Ohio 43016

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Summary

A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.

During this two‑day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox.

Participants will:

  • Explore all aspects of the Service Portal application
  • Discuss web design techniques and best practices
  • Learn how to re‑configure an existing portal
  • Review the Service Portal framework
  • Create new Service Portals, Themes, Pages, and Menus, and Search Sources
  • Understand how to use and create Widgets
  • Re‑use existing Portal components
  • Configure other aspects of the platform to enhance a Service Portal

These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk you through building your own Service Portal from scratch.

Who Should Attend

This course is designed for low‑code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization’s services online.

Prerequisites

Completion of the ServiceNow System Administration course with 6‑plus months of hands‑on administration experience. Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:

  • Scripting in ServiceNow
  • AngularJS
  • Bootstrap
  • CSS
  • HTML

Certification

This course does not offer certification.

Class Schedule

The class runs over two days, from 8:30 a.m. – 5 p.m., and includes a one-hour lunch break.

Cancellation Policy

Please notify training@careworkstech.com at least 7 business days prior to the event.

Need More Information or Have Questions?

Please contact us at training@careworkstech.com.

Location:

CareWorks Tech
5555 Glendon Court
Dublin, OH 43016

Date:

October 3rd-4th, 2018

ServiceNow Governance, Risk, and Compliance Fundamentals Training

Overview

Implement a Compliance program that includes Risk Management and Audit Engagements.

Certification: Yes, offered through ServiceNow
Duration: Two Days
Dates Available: October 10th-11th, 2018
Cost: $1,595.00 per person
Location: CareWorks Tech, 5555 Glendon Court, Dublin, Ohio 43016

More details

Summary

Governance, Risk, and Compliance (GRC) is a company’s strategy for managing corporate governance, enterprise risk management, and demonstrating corporate compliance. ServiceNow GRC is a suite of applications within the ServiceNow platform to provide timely, comprehensive, and continuous information for auditing, reporting, and compliance purposes. By using the GRC applications (Policy and Compliance, Risk, and Audit) GRC professionals create a scalable compliance program based on their organization’s needs to meet internal and regulatory requirements.

This two‑day, hands‑on course demonstrates how GRC is implemented within the ServiceNow platform and how to use the GRC applications.

Topics include:

  • Create user groups and apply security roles to provide access or implement restrictions
  • Define a risk framework
  • Incorporate company policies into the ServiceNow platform
  • Import UCF Authority Documents
  • Scope an organization for risk management and to apply policies
  • Use the policy management process to draft, review, approve, publish, and retire policies
  • Create controls and review controls in the attest state
  • Use the control management process throughout the control lifecycle
  • Define and apply Indicators
  • Create a test template
  • Manage an audit engagement
  • Review data on the GRC reporting dashboards

Who Should Attend

The audience for this class includes Compliance Officers, Risk Managers, and other GRC professionals who want to understand how to integrate their Compliance programs into the ServiceNow platform. The course starts with an overview of the ServiceNow system.

ServiceNow System Administrators will also benefit by learning about the system properties used by the GRC applications.

Prerequisites

Recommend: ServiceNow Fundamentals

Certification

The Certified Implementation Specialist – Governance Risk and Compliance can be taken after completing this course.

Class Schedule

The class runs over two days, from 8:30 a.m. – 5 p.m., and includes a one-hour lunch break.

Cancellation Policy

Please notify training@careworkstech.com at least 7 business days prior to the event.

Need More Information or Have Questions?

Please contact us at training@careworkstech.com.

Location:

CareWorks Tech
5555 Glendon Court
Dublin, OH 43016

Date:

October 10th-11th, 2018

Scripting in ServiceNow Fundamentals Class

Overview

Extend ServiceNow with Scripting

Certification: No
Duration: Three days
Dates Available: October 16th-18th, 2018
Cost: $1,995.00 per person
Location: CareWorks Tech, 5555 Glendon Court, Dublin, Ohio 43016

More details

Summary

Attend Scripting in ServiceNow Fundamentals Training to learn how to use the ServiceNow JavaScript API, take advantage of the extensibility of ServiceNow, and add new functionality or modify the baseline behavior of an instance. This class begins with client‑side scripting and transitions to server‑side scripting. Attendees write, test and debug scripts using real‑world, relevant lab exercises. The class features lecture and discussion as well as extensive hands‑on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.

During this interactive training course, attendees perform scripting functions in their own instance. This provides an opportunity to practice and become comfortable with both client‑side and server‑side scripting.

The course content and lab work help attendees learn to:

  • Determine when it is appropriate to script
  • Configure a ServiceNow instance for scripting
  • Script client‑side:
  • Client Scripts
  • UI Policies
  • Script server‑side
  • Business Rules
  • GlideSystem
  • GlideRecord
  • Scheduled Jobs
  • Event Management
  • Workflow Scripts
  • Script Includes
  • Develop scripting best practices

Who Should Attend

Experienced ServiceNow System Administrators, with a minimum of three to six months experience with the ServiceNow Service Automation Platform, who wish to extend the functionality of their instance.

Prerequisites

Class Schedule

The class runs over three days, from 8:30 a.m. – 5 p.m., and includes a one hour lunch break.

Cancellation Policy

Please notify training@careworkstech.com at least 7 business days prior to the event.

Need More Information or Have Questions?

Please contact us at training@careworkstech.com.

Location:

CareWorks Tech
5555 Glendon Court
Dublin, OH 43016

Date:

October 16th-18th, 2018

ServiceNow System Administration Advanced Class

Overview

Implement Workflows and System Enhancements to Automate Processes.

Certification: No
Duration: Two days
Dates Available: November 7-8, 2018
Cost: $1,595.00 per person
Location: CareWorks Tech, 5555 Glendon Court, Dublin, Ohio 43016

More details

Summary

The course teaches attendees about administering a ServiceNow system, fine‑tuning features based on organizational needs, and how to improve the user experience. This two‑day course provides hands‑on practice for implementing new workflows, creating Access Controls, and changing system settings.

Best practices around a core set of ServiceNow applications are detailed and applied to course work. Attendees implement workflows and system enhancements to a ServiceNow system that has been in production for approximately six to 12 months.

A combination of course content and lab work helps attendees learn to:

  • Capture class work in Update Sets to understand their purpose and movement
  • Learn how access to data is controlled within the framework of ServiceNow Contextual Security
  • Define Reference Qualifiers that direct the right data to the right users at the right time
  • Implement a Web Services API REST integration and learn about the possible data paths into ServiceNow
  • Coordinate service catalog elements, including user criteria, cart controls, and variables
  • Create a Record Producer
  • Implement new workflows that use a variety of activities to understand how records are generated from workflows
  • Define and use a database view as a report source, consider performance Best Practices, and try security controls that apply to reporting
  • Set system controls that direct the right data to the right users at the right time

Who Should Attend

This course is designed for ServiceNow administrators who maintain ServiceNow systems – in production for approximately six to 12 months – and who have successfully passed the System Administration certification.

Prerequisites

  • Certified System Administrator
  • Successful completion of CodeAcademy’s JavaScript course is recommended https://www.codecademy.com/
  • Scripting in ServiceNow is highly recommended

Class Schedule

The class runs over two days, from 8:30 a.m. – 5 p.m., and includes a one hour lunch break.

Cancellation Policy

Please notify training@careworkstech.com at least 7 business days prior to the event.

Need More Information or Have Questions?

Please contact us at training@careworkstech.com.

Location:

CareWorks Tech
5555 Glendon Court
Dublin, OH 43016

Date:

November 7-8, 2018

Apprenticeship

As a recent college grad, we know the importance of gaining experience to get a leg up in the workforce. Our apprentice program gives recent college graduates with IT related degrees a chance to join our team and develop skills that make them great associates.

Are you passionate about front-end development? Are you ready for a career using the latest front-end stack technologies such as Angular, Bootstrap, Gulp, Webpack, and more? Our program is designed to teach developers to be well rounded JavaScript developers with an emphasis on Angular.

We are looking for individuals who are:

  • Experienced building web applications with JavaScript, CSS and HTML
  • Self-starters, self-motivated
  • Strong desire to learn
  • Team players

There are many skills and technologies that are needed, but the main emphasis will be on core and foundational knowledge. A strong foundation will help understand how frameworks like Angular work and how to use those frameworks to build responsive, rich web applications. Key elements of the program are:

  • Strong JavaScript foundation
  • Understanding of the core fundamentals of Angular
  • Hands on practice in a collaborate environment
  • Working in a team environment

This program is performed over an eight week period and prepares you to become a JavaScript developer with an emphasis on Angular development. View openings for this program.