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ServiceNow Technical SME | Software Asset Management (SAM)

Columbus, OH 04-01-2020

Software Asset Management (SAM)

Software Asset Management runs on a single-architecture platform, enabling faster outcomes to slash spending and license compliance risks.

ServiceNow Technical Consultant | Software Asset Management (SAM)

Job Description: First and foremost, you must be 100% proficient with the Software Asset Management (SAM) applications as you will responsible for leading, supporting, developing, configuring, testing, implementing and overall maintenance. Basically, we are looking for a Software Asset Management (SAM) SME. It is expected that you will work collaboratively with business and IS teams to gather input to support ongoing business needs. This includes deploying new releases and/or enhancements, performing unit tests, system tests, maintaining, transitioning and supporting the operational functions, monitoring usage and performing daily administrative tasks.

Responsibilities Include:

  • Serve as a primary technical point of contact for clients
  • Provide assistance to and technically lead functional teams including building request items, tasks, workflows, etc.
  • Collaborate with client and internal teams to validate technical requirements
  • Design and document technical design, as needed, on stories to meet client requirements
  • Deliver end-to-end automated solutions which include implementation of the ServiceNow platform, core system, and other ServiceNow-centric applications
  • Design and develop 3rd party integration with ServiceNow using approaches common to ServiceNow (REST, SOAP, JDBC, etc.)
  • Work directly with end users to resolve support issues within ServiceNow
  • Monitor health, usage, and overall compliance of ServiceNow and its applications
  • Acting as a best practice agent in monitoring and reporting on the health, performance, and compliance of the core ServiceNow platform as well as custom solutions
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, ACLs, etc.
  • Conduct research and adept in emerging products, services, and standards
  • Provide high visibility into status of technical work commitments

Education: Bachelor’s Degree in Information Services, Computer Science, or adequate experience

Mandatory Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow ITSM Implementation Specialist (CIS), Certified Implementation Specialist – Software Asset Management

Other Desired Certifications: ITIL v3 Foundations, PMP, Prince2 Agile Certified Practitioner

Software Asset Management (SAM)

Software Asset Management runs on a single-architecture platform, enabling faster outcomes to slash spending and license compliance risks.

ServiceNow Technical Consultant | Software Asset Management (SAM)

Experience: Minimum of 10 (10) years’ experience in an Information Services environment, minimum of five (5) years in ServiceNow development, minimum of two (2) years in ServiceNow consultative engagement technical ownership, development experience in at least ten (10) implementations


  • Ability to lead technical consultants / developers throughout the duration of an engagement
  • Ability to provide best practice leadership and adaptation to a technical team
  • Excellent solution-designing capabilities
  • Ability to conduct technical workshops and compile, construct, and deliver business-centric solutions
  • Understanding of ServiceNow functionality and how ITIL processes can be automated in ServiceNow
  • Ability to configure & customize to meet business goals and objectives
  • Development experience with a service-oriented architecture
  • Deep knowledge of JavaScript with an understanding of XML, JavaScript Libraries (AngularJS), and HTTP
  • Experience creating and promoting ServiceNow update sets
  • Excellent interpersonal skills with the ability to communicate clearly, knowledgeably, and personably
  • Ability to comprehensively analyze problems and apply critical thinking to derive a resolution
  • Experience in customer service, skills and committed to meeting expectations of all customers
  • Ability to acquire new skills quickly and learn on the job
  • Strong desire to innovate, flexibility with minimal context-switching
  • Strong collaboration and team-building skills and a commitment to continuous service improvement

After implementing ServiceNow through our own enterprise, we’ve seen first-hand the positive impact this service management platform has on our organization. As a result, we became a ServiceNow partner, and leveraged our years of in-depth experience to provide best-in-class products and services to our clients. As a partner, we can help harness the power of ServiceNow by providing management and automation of services across departments in your organization, creating a single system of record for IT, automating manual tasks, standardizing processes, consolidating legacy systems, and so much more.

Thank you for considering CWT for your next career opportunity.

CWT provides a wide variety of challenging opportunities, ensuring our associates work in highly sought-after environments and with the latest innovations in technology. We start our relationship with a conversation about your career goals, and work hard to match you with the perfect opportunity. The world of IT is continuously changing, so we know the importance of keeping your skills sharp. As part of your continued growth, we’ll provide you with opportunities for training and development to help you stay ahead of the curve. In addition, we provide a comprehensive corporate benefits package and competitive compensation packages to our Associates.

CareWorks Tech | Strategically-Led Technology Solutions

Dublin, OH 43016


Enterprise Service Management

The CareWorks Tech is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

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