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Retail IT Business Analyst (BA/BSA) | eCommerce apps

Columbus, OH 01-04-2019

Location: Columbus, OH

For more than 18 years, CareWorks Tech has been delivering technology solutions that drive results. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether it’s IT Consulting, Infrastructure Services, Security, Enterprise Service Management or Interactive, we’re all about finding solutions that advance your career aspirations. Our ongoing client relationships speak to our long-term collaborative partnerships.

Position Description: We are looking for an Agile BA/BSA who has 5 years of Business Systems Analyst experience in the retail domain (specifically digital eCommerce retail experience). You will be responsible for monitoring system integrity within and between each application (i.e. Customer Service Systems (CSS), POS, Web Sites, TCRM or any other loyalty system or eCommerce applications, etc.). You will prepare and submit requests from the business and users and coordinate implementations while partnering with users to identify system improvements that increase efficiencies and reduce redundancies.

Job Responsibilities

  • Define project scope and objectives based on user needs and thorough understanding of business problems
  • Facilitate meetings with stakeholders to gather requirements and develop designs for new software features
  • Devise or modify procedures to solve complex problems considering existing system/application capacity and limitations, and form of desired results
  • Gain insight necessary to prioritize and begin requirements gathering by defining and documenting project viewpoints, assumptions, and possible business risks
  • Analyze, develop and write business requirements, translate into functional design documents and participate in the technical design, test planning and user documentation processes for complex application systems
  • Elicit requirements using interviews, document analysis, customer online community, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
  • Gather and analyze information / provide recommendations to address and resolve business issues for a specific business group
  • Coordinate a suite of eCommerce capabilities (products) which support the overall web experience, with direct interaction with the  product suite in meeting business goals and financial targets
  • Analyze and re-engineer business processes
  • Proactively manage the product road-map including capability prioritization and trade-offs, balancing business objectives, customer needs, and technical constraints
  • Identify and address cross-project dependencies and impacts
  • Participate in software design, prototyping, construction and testing of new or enhanced applications
  • Support in training users on new or enhanced applications
  • Track problems and bugs; revise documentation of system revisions and modifications, as needed
  • Prepare requests for proposals, statement of work, presentations and reports for senior leadership
  • Devise or modify procedures to solve complex problems considering existing eCommerce system/application capacity and limitations, and form of desired results

Additional Responsibilities Include

Perform the analysis, design and implementation of new business systems, following IT standards
Participate as a project team member as assigned
Provide input for the feasibility of proposed projects
Assist in the development of the “wants and needs” list
Provide the functional systems design, including final report and screen definitions, logical system flow and implementation plans

Identify system impact of changes to the company, user and operating systems
Identify solution methods (i.e. development, query tool or business process)
Prepare the requirements definition including user process changes, flowcharts and preliminary report and screen definitions
Provide the functional specifications, including final report and screen definitions, updated logical system flow and implementation plans
Update documentation as required by changes to the enhanced systems

Participate in testing, user training and result evaluation
Oversee the complete implementation
Primary responsibility for the success of the IT deliverables
Provide production support as required
May provide work direction or training for support personnel

Facilitate production requests from user groups
Evaluate results on production systems requested from user groups or production support
Answer production questions from user groups
Analyze help desk development support tickets
Support programmer/analysts in business related issues

Required Skills 

Excellent written and verbal communication skills

Ability to pay attention to details and work independently

Proven proficiency in multi-tasking and leadership skills

Effective time management skills to meet deadlines

Ability to provide functional specifications from which a programmer may prepare a detailed technical specification

Microsoft Office, SQL, Visio, Business Objects or similar too.

Experience (state the level of experience necessary for position success)

5+ years experience as a Retail Business Analyst/Business Systems Analyst
CRM experience is required
Experience in Retail industry is 100% required (specifically digital eCommerce retail system experience)
Oracle experience is an asset; Teradata a plus


  • Traditional BSA artifacts, including Business Requirements Documents, Functional Requirements Documents, Test strategy documents, Test plans and User Acceptance Testing documents etc.

Technical Skillsets

  • Solid understanding in RDBS, Analyzing data using database tools, Object Oriented Programming Concepts, understanding of multi-tier e-Com architecture etc.

Requirements (Non-technical Skills)

  • Excellent written and verbal communication skills
  • Ability to present and explain project specific information to diverse types of audiences
  • Ability to collect, analyze and interpret data
  • Ability to facilitate through conflict and manage conflict appropriately
  • Ability to develop and execute detailed tactical plans on multiple projects
  • Ability to organize and prioritize multiple projects and assignments simultaneously
  • Ability to work effectively as a member of a team of peers
  • Action-oriented and a high tolerance for ambiguity
  • Ability to coordinate, lead and manage groups of people with different objectives from multiple functional areas and ability to form and manage an effective project team
  • Ability to effectively manage business relationships


The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

CareWorks Tech | Strategically-Led Technology Solutions
5555 Glendon, CT
Dublin, OH 43016


Thank you for considering CareWorks Tech for your next career opportunity. CareWorks Tech is not your typical technology company. We are part of the CareWork’s family of companies which is one of Ohio’s largest managed care organizations, serving over 115,000 employers and owned by York Risk Services Group. We have 4 guiding principles: (1) Customer Commitment (2) Attitude of Service (3) Respect for the Individual and Team and (4) Exceeding Expectations. We invest in your training, professional development, benefits (medical, 401k, paid holidays/vacation, etc.) and personally focus on your career success. We have operations in 85 locations worldwide and employ 5,000+ people.

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