Enterprise Service Management

What we do

After implementing ServiceNow through our own enterprise, we’ve seen first-hand the positive impact this service management platform has on our organization. As a result, we became a ServiceNow partner, and leveraged our years of in-depth experience to provide best-in-class products and services to our clients.

As a partner, we can help your organization harness the power of ServiceNow by providing management and automation of services across departments in your organization, creating a single system of record for IT, automating manual tasks, standardizing processes, consolidating legacy systems, and so much more.

We do it all. Really.

Our approach begins with an enterprise view of your organization’s needs to ensure your solution is the perfect fit for long- term success. Our competencies include:

  • ITSM
  • Project Portfolio Management
  • ITOM
  • Asset Management
  • User Experience Design
  • Security Operations
  • Financial Management
  • Custom Apps
  • GRC
  • HR Service Management
  • Legal Service Management
  • Marketing Service Management

Whether you’re looking for an out-of-the box solution that offers speed to market capabilities, the ability to develop custom applications on the platform, a provider of ongoing support for your team, workshop sessions to take your group to the next level, or classes on ServiceNow topics, we can tailor a solution to fit your organization’s needs. It’s this specialized approach that’s allowed us to place in the top percentage of ServiceNow Partner Customer Satisfaction Service scores for the past two years in a row.

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Our solutions

CareWorks Tech provides a comprehensive offering of ServiceNow solutions and support:

Prime™

An accelerated solution based on best practices and process flows.


  • "Plug and play" implementation
  • Best practices to accelerate time-to-value
  • One or multiple standalone service management modules
  • Training material
  • Process documents
  • Standup timeline of approximately 5–6 weeks

Tailored

A custom, iterative approach to adopting Service Automation.


  • In-depth process workshop sessions
  • Tailored implementation
  • Hands-on user training
  • Standup timeline of approximately 12–14 weeks

Our process

01

Planning and Management

  • Management Sponsorship Reporting RIDAC Tracking Kickoff
02

System Overview Design

  • Navigation Training Application Review Data Loads
03

Core System Setup

  • LDAP - Integration Foundational Data Imported Enablement
04

Configuration and Modification

  • Minor Enhancements Client Acceptance Enablement
05

Training and Validation

  • Defect Resolution Go-Live Support Project Closure

A case for celebration (actually, many cases.)

ESM

IGS Energy

Improving efficiency and elevating user experience.

ESM

State of Ohio

Implement the ServiceNow platform quickly and efficiently.

Our clients