What is permission? To give permission is to give someone consent, to allow them to do something, to give them the opportunity.
At CareWorks Tech, we’re in the business of leading an innovative, strategically-led technology company. As leaders, we’re also in the business of eliminating the permission factor.
CareWorks Tech is infused with good, smart people who do great work. As a company, we must allow the great work to continue and to create a culture that thrives on ingenuity, transparency and respect. As a leader, we must get out of the way of the smart people.
To do this our company has created a set of distinct metrics that our managers can use with their teams to eliminate the need to constantly ask for “permission” to make business decisions and take action.
Each line of business has three standard financial metrics (revenue, gross margin and EBITDA) that identify their performance and contribution to company financial goals. Additionally, each line of business has three unique metrics that relate to their work and that track performance to corporate strategy. By reviewing the six metrics every month leadership has a clear picture of performance and thus can quickly take action to avoid mistakes or, better yet, take advantage of an opportunity. In short, they’ve eliminated the negative impact of the “permission factor”.
Relying on these metrics removes the emotion from making business decisions, and managers can follow these numbers to run their divisions. These metrics establish goals and guidelines that empower our teams to be collaborative, innovative and focused. For example, if a manager wants to hire a new team member, they know what metrics they need to meet before they can make that decision.
It’s not a matter of HOW the goal is reached, just that it is.
By eliminating the permission factor, leaders say “adios” to micromanagement and create a path to success for their company. We have a saying here – We abhor policy, we adore guidelines. Smart leaders win when they don’t handcuff their employees to policies and procedures. They win when they allow good people to do great work and get out of the way.